Our Refund Policy
We want all of our customers to be happy customers. Should an item you order from us not work out, we do accept returns on non-customized items within 30 days of purchase. If more than 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be returned to us unused and in the same condition that you received it. It must also be in the original packaging.
**PLEASE NOTE if the packaging is damaged in transit to you**
Any items that originally shipped to you in a rigid photo mailer (or box) must be returned in a rigid photo mailer (or box). If the order is shipped back to us in less protective packaging and items are damaged in transit, no refund will be issued.
Several types of goods are exempt from being returned. Any customized stationery purchase (cards or bookplates that have been personalized are some examples) is not eligible for return. The exception would be vendor error (if you approve a digital sample to go to print with typographical errors, this is NOT vendor error).
To initiate the return process, please contact us within 7 days of delivery at: firstname.lastname@example.org
Please provide the following information in this initial email:
- purchase date/order number
- reason for return
- if an order is received damaged by the carrier, please save all packing materials and send photos of damage with your return request. Once items damaged in transit have been returned to us, we will send out a replacement (identical to your original order).
Once we have confirmed that your purchase is eligible for return/refund, I will provide return shipping details via email.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within four business days (M-F, 8am-5pm CST) of approval.
*Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
*Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
*Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.